Builder.io's Technical Support team is here to help ensure smooth use of the Builder platform. To provide the most efficient assistance, Builder.io clearly defines what is in scope and what is out of scope for support.
Builder.io's Technical Support provides assistance with:
Platform functionality and bugs
- Troubleshooting issues with platform features and tools
- Identifying and reporting product bugs or malfunctions
- Guidance on how to use built-in UI, dashboards, and workflows
Performance
- Stalled startup
- Issues starting up a Fusion project
- Workspace cloning
Integrations and API support
- Issues with supported integrations; for example GitHub, CMS, or deployment tools
- Questions regarding available API endpoints and responses
- Help with authentication and environment setup
Billing and account
- Questions about subscription plans, usage limits, and invoices
- Assistance with account settings and access issues
Product documentation
- Clarifications or missing steps from our official documentation
- Help navigating Builder's Knowledge Base
While Builder.io's Technical Support team aim to be helpful, the following are outside the scope of Builder.io's Technical Support or valid criteria for Credit Refund:
AI output interpretation and prompt optimization
- Tuning prompts for better results
- Writing or debugging custom prompts or workflows
- Ensuring the AI generates content that meets subjective or stylistic criteria
Note: Builder.io provides documentation on Projects: best practices to guide prompt writing, but the prompt strategy is user-owned.
Custom code, plugins, or tooling
- Debugging or writing third-party or custom code
- Troubleshooting unsupported plugins, extensions, or libraries
- Reviewing or validating code beyond integration touchpoints
Strategy, design, or training
- Product design consulting or UX/UI strategy
- AI prompt engineering or workflow training
- User education on foundational AI/ML concepts or prompting theory
Unsupported environments
- Issues caused by browser extensions, ad blockers, or unsupported browsers
- Errors caused by unsupported or outdated libraries within your custom tech stack
If your needs fall outside Builder.io's support scope, consider one of the following options:
- Builder's Forum
- Expert Builder Agency Partners