Help and Support
We're constantly creating new user guides and developer docs to support our users. We also manage the Builder Forum, where our community of users and our team collaborate on best practices, new feature ideas, and much more. Should those resources not have the answers you're looking for, please reach out via email at firstname.lastname@example.org or using live chat (note: live chat support is not available to customers on our free subscription plan)
Information to include
Whether you're posting to the forum, emailing us, or sending a chat, the more information you provide us the better. Some suggestions of things to include in your message:
- Clear description of the question / issue you have
- Link to the relevant Builder page
- Any error message you are seeing
- Describe what you did / tried to
- Attach screenshots if available
Types of support provided
Free Subscription Plan Customers
Standard (free) users can get in touch with our support specialists via email or by posting in our forum. We also have a variety of existing documentation that might help you answer your questions. Upgrade to a paid plan to also get access to live chat support from within your Builder account.
Small & Large Subscription Plan Customers
In addition to email and forum, small and large customers can get in touch with Builder support through chat in your Builder account. Support is available from 8AM - 5PM Monday - Friday pacific time. We do our best to get back to you as quickly as possible during business hours.
We provide premium support to Enterprise customers, including ticket queue priority and SLA response times. If you're interested in learning more about our Enterprise offerings, please email us at email@example.com.