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Made in Builder




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Account Settings

User management

Adding users

  • Navigate to the bottom of the organization settings
  • Select "Add user"
  • Enter in the users name, email, and assign permissions

Deleting users

  • Navigate to the bottom of the organization settings
  • Select the user you'd like to delete and click "remove user"

Updating user permissions

  • Navigate to the bottom of the organization settings
  • Select the user you'd like to manage
  • Select the "Role" dropdown, select the new role, and update.

User Roles

In Builder, roles are used to grant permissions to users to access and perform certain features and tasks. Roles are assigned when a user is invited to to an organization by an Admin. The four organization roles are:

  • Admin - can manage everything including billing and users. Every organization must have at least one admin.
  • Developer - Can create and edit content and designs, as well as edit code, models, and advanced configuration
  • Designer - can create and edit content, designs, and styling
  • Editor - can edit content (e.g. text, images) but not designs and styling
  • Custom roles, which allow you to create customized user permissions and work flows, are only available to our Enterprise plans

User settings

To adjust your user settings (name, email, password), navigate to the user settings in the account tab.

Public API key

Your public API key can be found in the organization tab

Deleting your account

To cancel or delete your account, contact Builder support.

To end your Builder subscription: If you have installed the Pages & Sections app, you can remove the app from your store. If your subscription is managed through Builder (CMS), you can switch to the free plan to cancel your subscription.


What is bandwidth?

Bandwidth is often mistaken for internet speed when it's actually the volume of information that can be sent over a connection in a measured amount of time

How is it measured?

The following items contribute to your monthly bandwidth quota:

API requests:

Hosted Pages

These are full sites or pages completely hosted directly by Builder. Note that any custom name you put in front of custom hosted pages will proxy to one of the below domains and will be billed accordingly


Tracking bandwidth

To view and track your bandwidth (and other usage), navigate to the Account tab in the side menu, and then click on subscription. You will be able to see how much bandwidth you've used and how much you have left for the month.√


What are Builder pageviews?

Part of Builder's pricing is dictated by Builder page views. Builder page views are tracked by a pixel we add to content created in Builder and rendered by a customer's site or app. It works similar to how Google Analytics would measure a page view. Multiple pieces of content viewed on one page is one page view. The same visitor visiting two pages on your site with Builder content would be two page views. Viewing / previewing your own content in the Builder app does not count as a page view. If you hit your monthly page view limit, your Builder pages will stay live on your site, but you will not be able to edit/make changes without upgrading your account.

Do you offer a free trial?

Yes, we want everyone to experience the full power of Builder so every new space has a 30-day free trial with access to all the features under the Growth plan with a limit of 10 users. When the trial ends, you'll be prompted to choose a plan that best fits your needs.

Adding more users

Our Free plan (and free trial) supports up to 10 users. If you need more you'll need to upgrade to our Basic or Growth plans, which both support up to 20 users. If you need more than 20 users, then you'll need an Enterprise plan.

What payment methods do you accept?

On-demand customers can pay for the subscription with American Express, MasterCard, and Visa credit cards. Enterprise customers have the option of paying via wire transfer.

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