Professional Services

Publish - Premium Onboarding

Premium Onboarding guides the Customer through the most essential elements and more advanced aspects of getting started building digital products with Builder.

Publish - Standard Onboarding

Standard Onboarding guides the Customer through the most essential elements and some advanced aspects of getting started building digital products with Builder.

Fusion - Onboarding

Onboarding guides the Customer through the most essential elements and more advanced aspects of getting started building digital products with Builder.

Professional Services Terms

These Professional Services Terms (the "Terms") are entered into between Builder.io, Inc. ("Builder") and the customer which purchased professional services pursuant to an order form with Builder (the "Customer"). These Terms are incorporated into Builder's SaaS terms located at https://builder.io/legal/terms.

1. CUSTOMER OBLIGATIONS. In order for Builder to provide the professional services, Customer will perform the following obligations:
   1. designate a point-of-contact to coordinate with relevant stakeholders;
   2. provide qualified personnel who are capable of performing Customer's duties and tasks under these Terms, including subject matter experts for technical requirements; personnel should include but not be limited to:
      1. Business Owner(s) / Stakeholder(s)
      2. Project Manager(s)
      3. Developer(s) / Software Architect(s)
      4. Content Editor(s)
      5. Other roles as required
   3. ensure timely scheduling of all meetings with stakeholders during the professional services timeline and attend all scheduled meetings;
   4. perform its duties and tasks defined under these Terms and such other duties and tasks as may be reasonably required by Builder to successfully complete the professional services;
2. COMPLETION OF PROFESSIONAL SERVICES. The professional services will be deemed completed upon the earlier to occur of the following:
   1. All professional services hours for the applicable package have been utilized;
   2. All sessions have been provided by Builder;
   3. The final session has been provided by Builder;
   4. Customer and Builder agree via email that the professional services have been completed; or
   5. The end of the number of weeks for the applicable package has been reached.

   In the event that the Customer reasonably believes that the professional services have not been completed pursuant to these Terms and the Order Form, the Customer will notify Builder in writing no later than 30 days after Builder's completion of the professional services. The parties will work together in good faith to resolve any disagreement. Customer's failure to provide such notice in accordance with this provision will result in the professional services being deemed completed.

3. GENERAL TERMS
   1. No refunds or credits for professional services will be provided.
   2. Builder will not be responsible for delays or failures caused by Customer or other parties, or by any events beyond its reasonable control.
   3. Any services and requirements not specified in the professional services descriptions above are out-of-scope.
   4. All meetings will be conducted remotely; however, any travel by Builder will be agreed upon in advance by Builder and Customer and is subject to additional travel costs
   5. All professional services will be delivered in English and during business hours of Monday through Friday, 9am to 5pm Pacific and Central European Time.