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Rentacrate doubles revenue with Builder

They’ve already reinvented moving. Now, they’re customizing the experience with Builder.

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Customize experiences based on criteria (e.g items in cart, new vs. return customers, etc)

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Customized experiences based on criteria (e.g. new vs. return customers, cart, custom criteria, etc.)

2X Revenue

Rentacrate saw revenue double from the personalized experience they provide customers using Builder

10X Pipeline

The number of leads and new opportunities grew by a whooping 10X since the personalized site launched on Builder

Rentacrate personalizes the experience and grows its bottom-line with Builder

From sustainable, reusable moving crates to personalized moving experiences.

Founded in 1991 with the goal of reinventing the moving industry, Rentacrate has been innovating for three decades. Thinking outside the box is what Rentacrate is about. The company started by providing a sustainable, cost effective alternative to cardboard moving boxes and has grown to offer a full suite of custom moving solutions for residential and commercial clients.

Every move is unique and customized to the customer’s needs. This is where Rentacrate truly excels. But, while the business is grounded in personalization the digital experience simply did not match up. The team needed a way to easily create personalized experiences to connect with visitors and lift conversion rates. They found that and more with Builder.

Rentacrate easily creates custom pages and personalizes their Shopify storefront to customers' unique needs, without relying on developers.

“Builder as a platform accommodates all of the changes we could ever want to make, as well as the dynamic nature that a website needs to have."

Dylan Figlo, CMO at Rentacrate

An ecosystem of personalized pages

Prior to Builder, Rentacrate’s website was a one-size-fits all Shopify website without any personalization. The company serves both residential and commercial customers across the US. These customers have very different questions and needs, yet they would get the same experience when they visited the site.

The team needed a way to easily personalize the website by customer type and region. The goal was to “create an ecosystem of pages that could run concurrently that could give each unique customer a unique experience that fit them, which then ultimately benefited the experience,” Figlo said.

Personalization doesn’t just improve the experience, it can also drive bottom-line growth. You see, Figlo found that “if we launch 15 concurrent personalizations for our Google ads, our efficiency increases by 25% overnight.” Based on the same logic, if the team could easily create and launch an ecosystem of personalized pages on the site, the improved experience would lift conversions and ultimately drive revenue growth.

The question wasn’t if they should do it, rather how. How do they create this system of personalized pages quickly, without having developers hand-code them, or creating each variant from scratch. The team didn’t know of an easy, reliable way to add custom pages to their Shopify storefront without the help of developers. Rentacrate contracted a development team to custom build templates for them, that’s when he found Builder.

“We needed a platform that would let us easily personalize the content. It's been the easiest experience I've had in the industry. Learning how to use the platform, duplicating the pages and creating variations for our team. We have teams all over the country that are able to provide unique experiences with Builder."

Growing from Personalization

Rather than paying developers to custom build templates for their Shopify storefront, Rentacrate chose to drag and drop to build these personalized pages with Builder.

There were two major benefits that drove Rentacrate to choose Builder:

The ability to drag and drop to add bespoke pages on their Shopify storefront

The ability to segment customers by any criteria and target content variants based on custom criteria, so that every unique customers gets a unique experience

The team quickly created a web of personalized pages that were tailored to the different needs of prospects across the country. The new personalized site had an immediate and ongoing impact on the company’s bottom line, doubling overall revenue and growing revenue by 5X for certain segments.

“Building and launching the website was so much easier with Builder and we saw the effects. We've seen our revenue double since the launch of this site, and 10X growth in the leads and opportunities that are coming through.”

Rentacrate easily creates custom product pages for their different customer segment with Builder.

Services and equipment are offered to both residential and commercial customers of Rentacrate.

Today, Rentacrate’s developers and marketers manage the website using Builder. Marketers drag and drop to create and edit bespoke pages and developers custom code complex features and add that code to Builder, where the marketing team can use them on pages.

“For a small digital-first company, we’ve unblocked a really critical resource—our engineers.”

REQUIREMENTS

Create an ecosystem of personalized pages without developers

An easy way to add custom pages to Shopify storefront

A way to segment the content displayed based on custom criteria, such as customer type

RESULTS

Marketing can easily creates personalized experiences independently

Website updates take mere minutes

Personalized experiences tailored to customer needs

2X revenue and 10X pipeline from personalized experience on Builder



“For a small digital-first company, we’ve unblocked a really critical resource - our engineers.”

“Our whole marketing team is in Builder, as well as our developers. It’s a platform that both can use, and to have buy-in from our development team is amazing.”

Rentacrate’s reusable plastic crates and bins are ideal for any office, school or home move to make relocation a breeze, and are the environmental alternative to cardboard boxes. Rentacrate supports your move from start to finish, from planning to organization to equipment rentals and executing your move.

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